FAQ — SMMVideos

Question 1

How long does delivery take?

Accepted Answer

Most orders start within 0–15 minutes of being placed. Full delivery typically completes within 1–24 hours depending on the service and quantity ordered. Large orders may take up to 72 hours.

Question 2

Does delivery start immediately?

Accepted Answer

Yes — orders are queued automatically and begin processing within minutes. You will see your count start to rise shortly after placing your order.

Question 3

What does 'Partial' status mean?

Accepted Answer

A Partial status means your order has been delivered up to the maximum available amount. The remaining balance is automatically refunded to your account.

Question 4

Can I control the delivery speed?

Accepted Answer

Some services support drip-feed delivery (runs and intervals). Where available, you can set how many units are delivered per run and how many minutes between runs when placing your order.

Question 5

Is it safe for my YouTube or Instagram account?

Accepted Answer

Yes. We never ask for your password or login credentials. All services are delivered externally and comply with platform guidelines. We use only high-retention, real-looking sources.

Question 6

Do you need my account password?

Accepted Answer

Never. All we need is the public URL of your video or profile. Your account credentials are never required or requested.

Question 7

Will my count drop after delivery?

Accepted Answer

Minor fluctuations are normal on all platforms. For eligible services, we offer a refill guarantee — if your count drops within the guarantee period, we top it back up for free.

Question 8

What is the refill guarantee?

Accepted Answer

For services marked with a Refill badge, we will restore any drop in count that occurs after delivery — at no extra charge. This applies for the duration stated on the service.

Question 9

How do I request a refill?

Accepted Answer

Contact our support team with your Order ID and we will initiate a refill automatically. Refills are processed within 24 hours.

Question 10

Do all services include a refill guarantee?

Accepted Answer

No — only services marked with the green Refill badge include this guarantee. Check the service card before ordering to confirm eligibility.

Question 11

What payment methods do you accept?

Accepted Answer

We accept a wide range of payment methods including major credit and debit cards, cryptocurrency, and various regional payment options. Available methods are shown at checkout.

Question 12

What currency are prices shown in?

Accepted Answer

All prices are displayed in US Dollars (USD). Your payment provider may apply a conversion fee if you pay in a different currency.

Question 13

Can I get a refund?

Accepted Answer

If your order cannot be completed, the charge is refunded to your account balance automatically. Refunds for completed orders are not available as the service has already been delivered.

Question 14

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card details on our servers.

Frequently Asked Questions