Refund Policy

1. General Policy

Due to the nature of digital marketing services, all sales are generally final once an order has been submitted and processing has begun. We encourage customers to carefully review service descriptions, requirements, and conditions before placing an order.

Refunds are considered on a case-by-case basis and are subject to the conditions described in this policy.

2. Eligible Refund Conditions

A refund or account credit may be issued in the following circumstances:

• Service not delivered: If an order was paid for but the service was not delivered within the stated timeframe and no resolution is available
• Significant under-delivery: If the delivered quantity is materially less than the ordered quantity and cannot be corrected
• Technical error: If a duplicate charge or payment error occurred due to a platform malfunction
• Service unavailability: If a service becomes unavailable after payment but before processing begins

3. Non-Refundable Conditions

Refunds will not be issued in the following circumstances:

• The service was delivered as described in the service listing
• The order was submitted with incorrect information (wrong URL, private account, etc.)
• The customer's account or content was removed, restricted, or made private after the order was placed
• The customer changed their mind after the order began processing
• Natural decrease in delivered metrics due to third-party platform actions (e.g. platform purges)
• Account balance top-ups (except where required by applicable law)

4. Refill Policy

Some services include a refill guarantee for a specified period. If your order qualifies for a refill and the delivered quantity drops below the original amount within the refill period, you may request a refill through your account dashboard or by contacting support.

Refill eligibility and duration are specified in the individual service description. Refills are not available for all services.

5. How to Request a Refund

To request a refund, please contact our support team within 30 days of the order date:

Please include your order ID, account email, and a description of the issue. We aim to respond to all refund requests within 3–5 business days.

• Email: support@smmvideos.com
• Contact form: SMMVIDEOS.COM/contact

6. Refund Method

Approved refunds will be issued as account balance credit or returned to the original payment method, at our discretion. Processing times may vary depending on the payment provider.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform constitutes acceptance of the revised policy.

8. Contact

If you have questions about our Refund Policy, please contact us at support@smmvideos.com or visit our Contact page.